Technical Support Manager - M1 / datadoghq.com

Oct 2023 - Current

In my current role I oversee a team of seven technical solutions engineers from new hires, to senior TSEs. As a team we are laser focused on working together to meet or exceed the Key Performance Indicators (KPIs) that are targeted by the solutions org. Together, we also work very hard to create a healthy, constructive, and fun working environment that we take pride in every day. I'm so proud of my team, and we consistently help raise the average of the Denver office! If you'd like more details or data on how our team has an impact, please don't hesitate to reach out!

Technical Support Engineer - T2 / datadoghq.com

Oct 2022 - Oct 2023

Consistently meeting or exceeding KPI's by taking, working, and solving a complex variety of tickets from a variety of technical fields. Quickly pick up new technologies and contribute by showing team members how to sandbox and troubleshoot complex and new problems. Self starter that needs little direction to set goals and build routines to excel. I work very hard to contribute and influence a positive and collaborative working environment by teaching and learning from the team.

Technical Operations Engineer / levelsbeyond.com

Jan 2021 - Oct 2022

Leading the support team to ensure client success and meet or exceed SLA expectations on support cases. Primary point of contact for all Project Managers and Client Solution Executives related to the Support realm. Work across departments to uncover opportunities for improvements to Reach Engine and document best practice for fixing issues. Work closely with implementation teams to understand deployment process and better support clients when the environment is handed off for support. Work with the support team to establish career goals that align with the objectives of Levels Beyond as an organization.

Technical Operations Engineer / levelsbeyond.com

Apr 2019 - Dec 2020

Assist clients in using Levels Beyond software Reachengine, identifying and resolving user issues, and escalating complex problems within the Engineering and Operations divisions for resolution. Seeing technical issues through to a resolution, and communicating effectively with all stakeholders in every step of the process.

Education Specialist / psasecurity.com

Jan 2018 - Apr 2019

Curate, develop, design, implement, manage, and maintain custom and general content for psaeducation.com, including working with all vendors and committees to keep content updated and formatted in a way that is optimized for the system, and communicating updates to all stakeholders. Created online resources and added them to psaeducation.com using PHP, HTML, CSS, Lectora, Camtasia, and others.

Help Desk Specialist / Bennet School District 29J

May 2017 - Dec 2017

Support district staff and community with technology needs. Allocate and maintain IT equipment throughout the school district. Help staff, students, and visitors to the district with day to day operations including wireless access, projectors, printers, and other end user devices. Also replace and trouble shoot malfunctioning technology.

Middle School Principal / Bennet School District 29J

May 2017 - Dec 2017

Came to Bennett in 2014 as the Dean of students for grades 6-12. Previous to this I was a high school Math teacher for 7 years. After starting as the Dean of students, I was promoted to Assistant Principal of grades 6-12 before the end of the year. During the 2015 school year the Bennett School Board decided to change the AP position to Middle School Principal, and offered me the position. Working in education for 10+ years has afforded me a unique background and perspectice in tackling projects, problems, and work in the technology field.